Shipping policy
Where we ship
We ship to the United States, Canada, the United Kingdom, Australia and New Zealand.
Processing time
Orders are processed within 1 to 3 business days of payment confirmation. No orders are processed on weekends or public holidays.
Delivery time
Estimated delivery is 5 to 8 business days after the order has been processed. This is in addition to the processing time. Times are indicative and can vary in busy periods.
Where the products come from
Some of our products ship from our warehouses and those of our partners abroad. That is why transit times can be a little longer than for a local shipment; we do everything we can to meet the times quoted.
Shipping costs
Shipping costs, where they apply, are calculated and shown at checkout, before you confirm your order.
Order tracking
As soon as your order ships, you receive a confirmation email with a tracking number so you can follow your parcel.
Customs duties and import taxes
No additional charges will be requested from you on delivery. Any customs duties and import taxes on your order are covered by Verudia: the price you pay at checkout is final.
Delivery delays
We cannot be held responsible for delays caused by the carrier, by customs or by events outside our control. If we are unable to deliver within a reasonable time, you may ask to cancel your order and be refunded.
Lost or damaged parcels
If your parcel is lost or arrives damaged, contact us at contact@verudia.com and we will sort out a solution (reshipment or refund).
Wrong delivery address
Please check that your address is correct when you order. We cannot be held responsible for a delivery made to an incorrect address supplied by the customer.
Contact us
contact@verudia.com